The person most likely to be the resource supporter who negotiates issues and works to ensure handoffs

The person most likely to be the resource supporter who negotiates issues and works to ensure handoffs

Question 1:The person most likely to be the who negotiates issues and works to ensure handoffs is
A The Master Black Belt
B The Champion or Sponsor
C The Black Belt
D The Process Owner

Question 2:During the Improve phase of DMAIC, the Master Black Belt is likely to be doing which of the following with Black Belts?
A Reviewing lessons learned
B Exploring statistical methodologies
C Exploring ROI alternatives
D Reviewing data gathering plans

Question 3:When doing a force field analysis, both problems and opportunities can also be identified as a driving force for change.
A True
B False

Question 4:The ideal communications strategy for stakeholders will ____________________.
A Get the right information to the right people at the right time
B Be proportionate to the level of stakeholder interest
C Be proportionate to the level of stakeholder involvement
D Be proportionate to the level of stakeholder influence
E Eliminate requests for changes later in the project

Question 5:Which of the following are financial metrics that can impact the implementation of your Lean Six Sigma Program?
A Lean Six Sigma programmatic return on investment
B Individual project return on investment
C Organizational financial metrics
D Company bottom line
E All of the above
F None of the above

Question 6:You have been asked to manage a project to upgrade the software that call center employees use to answer customer questions. Which one of the following would be the external stakeholder in this project?
A Customers
B Call center staff
C Human resources department
D Legal department

Question 7:In order to minimize resistance later in a Lean Six Sigma project and create “buy-in,” the Master Black Belt should encourage Black Belts to use what tool earlier in the project?
A Criteria Based Decision Matrix
B Gantt Chart
C Stakeholder Analysis
D Charter

Question 8:What are the three primary characteristics of a stakeholder?
A Informed, involved, influential
B Involved, important, influential
C Interested, involved, influential
D Active, important, motivated

Question 9:A key leadership practice for Master Black Belts to embrace is to
A Help others deal with the current state
B Help others break from the past
C Communicate compelling reasons
D Both B and C

Question 10:Which approach shows a balance between a concern for people and a concern for production?
A Autocratic
B Democratic
C Behavioral
D Lassez-faire

Question 11:What is the best strategy for high influence/low interest stakeholders?
A Manage them closely
B Keep them well-informed
C Monitor them periodically
D Keep them satisfied

Question 12:The primary goal of analyzing project stakeholders is to
A Determine the best communications strategy
B Understand their relative importance to the project
C Determine where their interests agree or conflict
D Map the political terrain and how to navigate it

Question 13:One of the tools that the Master Black Belt should ensure is used to help move a team toward goal completion and best help minimize conflict is
A Role and Responsibility Matrix
B Network Schedules
C Gantt Charts
D Risk Management Plans

Question 14:What type of change is seen as a large improvement?
A Transformational
B Incremental
C Logical
D Itemized

Question 15:Key objectives of the processes to develop the project team include
A Ensuring that the project team has smooth entry and exit throughout the project’s life cycle to minimize the overall risk level on the project
B Increasing participation in the activities outlined in the communications plan and scheduling activities to offload the team leads and PM
C Improving skills of team members and amending levels of trust and cohesiveness to achieve better productivity through greater teamwork
D Reducing the possibility of stakeholder complaints by assigning each key stakeholder a main team member point of contact to manage communications

Question 16:One of the biggest resistance factors blocking implementation of competitive intelligence and benchmarks is
A Lack of knowledge by Master Black Belts
B Factors associated with a learning organization
C The Not-Invented-Here (NIH) syndrome
D Forces of change

Question 17:Which type of leader relies on legitimate, reward, and coercive power?
A Autocratic
B Democratic
C Behavioral
D Lassez-faire

Question 18:When coaching and educating Black Belts concerning the Cost of Poor Quality, the Master Black Belt needs to direct attention to which of the following items?
A Assets, Liabilities, and COGS
B Profits, Expenses, and Revenues
C Number of Incidents, Actual Labor Cost, Material Cost, and Multiplication
D Number of Defects, Variation, and Control Limits

Question 19:Key process steps in successfully selecting projects include
A Identifying your current state
B Developing criteria for consideration
C Developing a list of projects based on pain, goals
D All of the above

Question 20:Which one of the following is the most important reason for analyzing stakeholders?
A To determine the best communications strategy for them
B To understand their needs and expectations
C To manage their expectations
D To determine which metrics are most appropriate

 

……………………….Answer preview……………

Question 1:The person most likely to be the resource supporter who negotiates issues and works to ensure handoffs is
A The Master Black Belt

Question 2: During the Improve phase of DMAIC, the Master Black Belt is likely to be doing which of the following with Black Belts?

C Exploring ROI alternatives…………………………………. 

APA

479 words

Get instant access to the full solution from  by clicking the purchase button below

$5.00 – Purchase



Added to cart