How has learning about the DMAIC process informed your decision making
How has learning about the DMAIC process informed your when it comes to resolving organizational conflict?
I had a very solid foundation with the DMAIC process through my time in the military. I had the opportunity decision making to become certified and earn my Black Belt in this process. I did find that this course did help dig up the knowledge that was in there from before. It is very important to keep using these skills and processes, because you can lose the knowledge very easily.
What have you learned about yourself as a manager of organizational conflict? What will be your strengths in resolving conflicts? What weaknesses can you identify?
I have not learned anything that I didn’t already know about myself in organizational conflict. I always try to keep a level head and keep everyone working towards the same goal. I always try to prevent conflict, but despite best efforts, this is never going to be the case. When you work in an organization with different people, there are going to be differences in opinions and ways of thinking. The best that you can do is create an environment where people feel free to express themselves. I have always tried to run my sections in this way and still do so now. That is not to say that I shy away from conflict, but I will not let it bring the whole organization down with it.
How will you apply your learning to organizational conflict after the course concludes?
The information that I learned during this course, will help me with using the fishbone diagrams again. I had honestly forgot all about them. I would just use brainstorming and pro/con lists to start dissecting a particular issue. The fishbone diagram really helps to see the big picture and see how they are related to each other. It is sometimes hard to see how working on one particular part of a problem, affects the other parts. Sometimes you are not able to solve one part without addressing another. It also is helpful when the leaders in the organization want to see the progress your team is having. I have found that using these charts, and color coding them, is a great way to give a quick status at a glance.
References
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